Stonebridge Mastering's Client Guarantee
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If the client isn't satisfied our job isn't done, and we leave no job unfinished.
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Do you really offer a 100% Satisfaction Guarantee?
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Yes, it's true. You can place your mastering order with the comfort of knowing that your order is backed by a 100% Satisfaction Guarantee. If you do not find our services to meet your needs, then we will continue to work with your material until your satisfaction is met. There are no dissatisfied customers at Stonebridge Mastering. If you would like to request a revision, you must notify us within 10 days of receiving your material. We ship all orders via Priority Mail unless otherwise requested. We allow three days for shipping before the commencement of the 10 days. |
What makes this Guarantee different?
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Our local customers and our visiting customers that attend sessions get instant feedback. Our online customers have a different situation -- We understand that from time to time, a producer will have a part of their vision to communicate after hearing the final master. Many online studios offer such a guarantee but have no phone number listed (a huge red flag!). Time and time again we have their customers come to us after they have been ignored for months after receiving amateur services. You can feel confident in that you can reach Stonebridge Mastering by phone, toll free, Monday through Friday, and reach the engineer working on your order. |